Reference

Terms Conditions That Govern Your Use

These terms define the relationship between you and majujp whenever you access our lobby, fund your wallet via DANA, OVO or GoPay, or place activity on any game.

Account RulesPayment TermsDANA & OVO & GoPay PolicyEligible RegionsDispute Process
majujp Terms Conditions That Govern Your Use
TERMS ENQUIRY CHANNELS

Where to Ask About These Terms

If anything in these conditions is unclear, reach out directly. We keep channels open so you can clarify account standing, dispute a decision, or request written confirmation of any policy point that affects your wallet or access.

Live Chat Access our live chat from any page on majujp. Raise a terms-related query and our team will confirm which clause applies to your situation, whether it concerns a withdrawal hold or account status.
Email Support Send a detailed message to our support email for formal requests — account closure, data access, or a written explanation of a decision. We respond within a reasonable timeframe and keep a record for your reference.
WhatsApp Channel For quick account questions or clarification on payment terms related to DANA, OVO, or GoPay processing, message us on WhatsApp directly from your mobile device for a conversational response.
HOW WE HANDLE YOUR DATA

Data Handling, Cookies, and Account Security

These terms also govern how we store, process, and protect data tied to your majujp account. Below are the key areas where your rights and our responsibilities intersect with data management and security practices.

Personal Data Storage

We store only what is necessary for account operation — your name, contact detail, and linked payment method. Data is encrypted at rest and in transit. You may request a summary of stored data by contacting support.

Cookie Usage

Our site uses cookies for session management, preference storage, and fraud detection. Disabling cookies may limit functionality. We do not sell cookie data to third parties under any circumstance.

Account Security Obligations

You are responsible for keeping your login credentials private. If you suspect unauthorized access, notify us immediately via live chat or email. We will freeze the account while investigation proceeds.

Data Retention Period

Account data is retained for the duration of your active membership plus a reasonable period after closure to satisfy regulatory and dispute-resolution needs. After that window, data is permanently deleted.

Requesting Data Changes

To correct or update personal information tied to your account — name, contact number, linked DANA or OVO wallet — submit a request through live chat or email with supporting proof of identity.

Third-Party Disclosure

We share data only where required by applicable law or to complete payment processing through GoPay, DANA, or OVO. No marketing data is sold to external parties. You can ask us who has received your data.

Common Questions About These Conditions

Below are the questions we receive most about our terms and conditions. If your concern is not covered here, contact our support team directly for a clear answer tied to your specific account situation.

No. Each person is permitted one account only. Duplicate accounts — even if registered with different DANA or OVO wallets — will be closed and any balances on the secondary account may be forfeited under these terms.

Inaccurate information may lead to account suspension. Withdrawal requests cannot proceed until your identity matches the data on file. Contact support to update details before requesting a payout to avoid delays.

Deposits via DANA, OVO, or GoPay are final once confirmed in your e-wallet app. Processing follows both the e-wallet provider's terms and ours. Disputed deposits require you to contact both parties for resolution.

We may update terms periodically. Changes are published on this page with the revision date visible. Continued use after publication means you accept the updated version. Major changes are flagged through your registered contact method.

Request account closure through live chat or email. Any remaining balance must be withdrawn to your verified OVO, DANA, or GoPay wallet first. Once closed, re-registration requires a fresh application and approval.

You may request a copy of all personal data held, ask for corrections, or demand deletion after account closure. Submit your request through our support channels with identity verification. We process data requests within a reasonable timeframe.

Yes. Each promotion carries its own terms displayed alongside the offer. Wagering requirements, validity windows, and eligible games vary. The general terms on this page still apply but promotional conditions take precedence where they are more specific.

We notify you via your registered contact method with the reason. You may respond through email or live chat to dispute the decision. If the breach is confirmed, remaining balance handling depends on the severity and nature of the violation.

Access depends on local law and is available where local law permits. We do not represent that the platform is appropriate in all regions. Players in Depok or elsewhere should verify that accessing our services aligns with applicable local regulation.

Contact support with your account ID and a clear description of the issue. We review disputes case by case and aim to respond with a resolution or explanation. If you disagree with the outcome, you may escalate through the channels described in your account settings.