Reference

Legal Policies That Protect Your Account

We keep our legal terms straightforward so you understand exactly how your data, payments through DANA, OVO or GoPay, and account credentials are handled.

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majujp Legal Policies That Protect Your Account
POLICY CONTACT PATHS

Reach Us About Legal or Data Queries

We keep support channels open for any legal question — data access requests, account closure, cookie concerns or payment disputes involving your DANA, OVO or GoPay wallet. Pick the channel that suits you and include your registered email so we can locate your account quickly.

Live Chat Open the chat widget on any page to raise a legal or data query. Our team can confirm what personal information we hold and walk you through correction or deletion steps while you wait in the same conversation window.
Email Send your request to the address shown in the lobby footer. Include your registered email and a brief description of what you need — data export, correction, account closure or a payment-dispute escalation — and we respond in writing.
Account Settings Inside your account dashboard you can review stored wallet details, toggle cookie preferences and download a summary of recent transactions tied to your DANA, OVO or GoPay deposits without needing to contact anyone.
DATA HANDLING DETAIL

How We Secure and Manage Account Information

Every policy decision we make is designed around one principle: keep your account yours. Below are the specific practices we follow across data handling, cookies, security, retention, corrections and escalation so you know exactly where you stand.

Encryption in Transit

All data moving between your device and our servers is wrapped in SSL encryption. Whether you are depositing through DANA on your phone or checking your balance on a laptop, the channel stays encrypted end-to-end.

Cookie Scope

We use session cookies to keep you logged in and preference cookies to remember language and layout choices. No advertising cookies are shared with outside networks. You can delete all cookies via your browser at any time.

Account Security

Login sessions use OTP verification sent to your registered phone number. If you switch devices or clear cookies, we trigger a fresh OTP before granting lobby access — one extra step that keeps your OVO or GoPay-linked wallet safe.

Retention Rules

Transaction history linked to your DANA, OVO or GoPay wallet is kept for the minimum period required by applicable financial regulations. Once that window closes, records are anonymised. Personal identification data follows the same lifecycle.

Correction Requests

If your name, email or wallet identifier is wrong in our system, contact support with proof of the correct details. We update records within the current business cycle and confirm via email once the correction is live in your profile.

Escalation Path

Unresolved disputes or data complaints can be escalated beyond front-line support. Ask for a written reference number when you first raise the issue; the escalation team will review the case and respond with a resolution or explanation.

Common Questions About Our Legal Policies

Below you will find answers to the legal and data questions we receive most often from account holders across eligible regions in Indonesia.

We collect your name, email, phone number and the wallet identifier you use for DANA, OVO or GoPay deposits. This is the minimum required to verify identity, process transactions and maintain account security under applicable rules.

Yes. Send a data-access request through live chat or email with your registered email address. We compile a machine-readable export of all personal data tied to your account and deliver it within a reasonable timeframe, typically in your next few sessions.

Cookies store session and preference data only — no personal financial information. You can clear them any time through your browser. Doing so will log you out and reset layout preferences but has no effect on your stored account data or wallet details.

No. Payment identifiers are used solely to process deposits and withdrawals within our own encrypted systems. We do not sell, rent or share wallet data with third-party advertisers, analytics firms or unrelated service providers.

If regulations in your jurisdiction restrict access, we notify you by email before any account action. You would have a window to withdraw remaining balances through your linked GoPay, DANA or OVO wallet before the account is suspended or closed.

Open live chat or email support with documentation showing the correct details — a screenshot from your e-wallet app or official ID. The team updates your profile and sends a confirmation email once the correction is applied to your account record.

Transaction data is retained for the minimum period required by applicable financial compliance rules in the jurisdictions where we operate. After that window, records are anonymised so they can no longer be linked to your personal identity.

Yes. Contact support and request full account deletion. We honour the request unless a legal obligation requires us to retain certain records. Any remaining balance must be withdrawn first through your linked DANA, OVO or GoPay wallet.

Ask front-line support for a written reference number, then request escalation. A separate team reviews unresolved data or legal complaints and responds with a detailed resolution or explanation, independent of the original support agent.

We only send promotional communications if you opted in during account creation. You can toggle marketing preferences off at any time inside your account settings. Transactional messages — like OTP codes and withdrawal confirmations — are always sent regardless of that setting.

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